FAQ

Is there a minimum order?

There is no minimum order for screen printing or embroidery.  However, with screen printing, it is better to order at least 36 pieces, rather than quantities less than 36.  Direct-to-garment (DTG) printing is good for very small (novelty) quantity orders, and can accommodate higher color-counts without skyrocketing prices.  DTG has limitations, which you can see under the "What is DTG" section...

What is your turn around time?

Standard turn around time for screen printing is 5 - 7 business days (after artwork and work order approval, and receipt of required 50% deposit).  Due to higher volume during the summer months, we recommend calling and checking what the current turn around time is, in order to plan your order accordingly.

Rush production is available for most products and services; additional fees apply.  Rush orders may be subject to a 35% up-charge depending on the nature of your needs.  Please contact us directly for current rush production availability.  

What happens when something is out of stock?

Occasionally, our vendors may run out of a particular style, color or size in a certain brand.  If this occurs, we will contact you immediately with options for substitutes and/or to discuss another option.  

If you choose to have something shipped from an out of state vendor, or wait for stock at a local warehouse to be replenished, please note that production begins the day all blank items are received.  

What are screen set up fees?

Screen set up fees are for the rental and preparation of the screens for a particular print job; payment of said fees does not constitute the purchase of a screen.  Screen set up fees are generally $25.00 per screen.  

GT Design will waive the screen set up fee on re-orders of a design when you order 50+ pieces and when your design is 5 or fewer colors.  For re-orders of 6+ colors, we will waive the set up fee at 72+ piece orders.  

Does each size shirt get a different image size?

All shirt sizes in an order will be printed with teh SAME image size unless otherwise requested.  Different image sizes being printed on different shirt sizes will be treated as a new order and priced accordingly.  

Will I receive an artwork proof prior to printing?

Yes, you will receive an artwork proof along with an invoice with your order information prior to your job going to print.  Both of these items are sent to you [the customer] in order to ensure the accuracy of your order and design.  It is the responsibility of the customer to approve the proof and work order in order to check the accuracy of sizing, quantity, garment type/style/color, deadline/delivery date (if applicable), spelling, ink colors, placement and print size, and the final overall design of artwork proof.  GT Design & Graphics, Inc. requires receipt of a signed copy of each job's proof in order to begin production.  

GT Design & Graphics, Inc. does not accept responsibility for corrections not implemented and/or requested after the final artwork approval.  (Note:  Any changes made after the original approval, if possible, may result in production delays and/or additional costs).  

Unless otherwise specified, GT Design & Graphics, Inc. will choose the imprint size and color(s) we feel is best suited for the job.  Should you have exact size specifications (measurements) and color specifications (Pantone numbers), please communicate this to your design professional. 

What can I expect with image placement?

We will do everything we can to ensure images are printed in a consistent location on all garments within a run.  However, small variations should be expected.  A standard and acceptable deviation is 3/4" in either direction.  If you have items in your order that seem to deviate more than the standard deviation, please contact our team and we can address the issue. 

Can you match colors?

We can absolutely match colors on your screen print order!  Due to variances in printers and monitors, colors in your artwork proof may not be true to the finished product.  If you want/need a specific color match, please communicate to us the exact color by listing a Pantone color (aka PMS color) on your work order, or provide us with a physical sample.  Additional color matching fees may apply, please ask your sales person if this applies to your order.  

What about misprints & defects?

In this industry, misprints and other defects happen.  Maybe we find a factory defect in a garment, or maybe a screen becomes damaged mid-run and messes up the print on a couple of tees. There are a number of things that could go wrong, and yet we manage to keep misprints and defects well below 1% of all screen printed and embroidered garments over the course of a year.  

Since misprints & other defects can happen, we encourage you to order extra garments if you need exact quantities, (it is never a bad idea to order extras). 

GT Design & Graphics, Inc. will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

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In the very rare event that we make an egregious error, we are happy to take back the misprinted shirts and discuss a reprint or refund solution. Keep in mind, this is NOT a common occurance and only applies to serious mistakes such as: printing the wrong art from what was approved, printing the wrong location, or ordering & printing the wrong color garments from the color stated on your approved invoice.  

Will you ship my order?

Of course!  We ship all orders via UPS Ground unless otherwise specified.  Shipping charges are not included in screen print or embroidery quotes, unless explicitly stated.  Shipping time is not included in print turn around time.  

Direct pick-up is available for those in the Ventura County/Los Angeles area.  You can pick up your order from our shop in Simi Valley, CA, anytime during regular business hours.  

What are your hours?

We are open Monday - Friday from 8:30am - 5:00pm.  We are closed on weekends.  

Where are you located?

We are located off the 118 freeway, at 661 Cochran St., Simi Valley, CA 93065.  But we ship daily across the U.S.!  Should you require shipping, please do not hesitate to contact us for more info!

 

How will my order be packaged?

All orders are packaged in bulk packaging.  We do offer individual bagging, sorting and labeling services upon request.  Additional fees apply.  

If I have you create a design, do I get a copy?

You will receive a high resolution jpeg or eps file upon request. 

If we create a custom logo or design, or recreate your existing design in any way, this design and its "real" art file is the property of GT Design & Graphics, Inc., in accordance with copyright laws.  All drawings, art files, color separations, film, screens, proofs and other materials supplied by GT Design & Graphics, Inc. remains the property of GT Design & Graphics, Inc.  

I am a reseller/broker - how do I fit in?

If you are a reseller in the area, please provide us with a copy of your current valid State Resale Certificate and we can set up your account accordingly. 

If you are a broker and would like to receive contract screen print services and pricing, please contact us for more information.  

What is "DTG" and do you offer this type of printing?

We do not offer DTG printing.  

DTG overview: 

"DTG" is short for direct-to-garment.  This is a way of printing that allows for higher color counts on very small orders without skyrocketing prices.  

DTG has limitations such as not being able to do neons or glitters and metallics.  Please contact someone on our team to discuss these limitations further, and see which printing processes is the best for your job.  

Help and Support

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